FAQs

1. Where are you located?

We are a U.S.-based company and currently ship only within the United States to ensure reliable delivery and customer support.

2. How long does shipping take?

Orders are processed within 1–3 business days and typically arrive within 5–10 business days, depending on your location.

Tracking details are sent once your order ships.

3. Will I receive tracking information?

Yes. Once your order ships, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear after shipment.

4. What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order number.

We’ll make it right — either with a replacement or a refund.

5. What is your return policy?

We offer 30-day returns on eligible items.
Simply contact our support team with your order number to begin the return process.

6. How do refunds work?

Once your return is received and inspected, approved refunds are issued to your original payment method within 5–10 business days, depending on your bank.

7. Can I cancel or change my order?

Orders can be canceled or modified within 12 hours of purchase.
After that, orders may already be in processing and cannot be guaranteed to change.

8. Is my payment information secure?

Yes. All payments are processed securely using industry-standard encryption.
We never store or have access to your full payment details.

9. Do you offer customer support?

Absolutely. Our support team is available via email and typically responds within 24–48 hours on business days.

We’re here to help before and after your purchase

10. Why should I trust your store?

We focus on:

• Quality-checked products

• Clear shipping & return policies

• Secure checkout

• Responsive customer support

Our goal is simple: deliver useful products and a smooth shopping experience every time.