Returns & Refunds Policy

Returns

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase is required

Certain items may be non-returnable for hygiene or safety reasons.

How to Start a Return

To initiate a return, please contact us at:

Support@Volteaco.com

Include your order number and a brief description of the issue.
Do not send items back without contacting us first, as returns sent without authorization may not be processed.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time may take 5–10 business days, depending on your bank or payment provider

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Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  • Check with your bank or credit card company

  • Then contact us at Support@Volteaco.com

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue.

We will replace the item or issue a refund at no additional cost.

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Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping costs are non-refundable

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Order Cancellations

Orders can only be canceled within 12 hours of purchase.
Once processing begins, cancellations are no longer guaranteed.

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Contact Us

If you have any questions about returns or refunds, please contact us at:

Support@volteaco.com